SHIPPING & RETURNS
RETURN & EXCHANGE POLICY
Due to the consumable nature of our products, all sales are final and we are unable to accept returns or issue refunds once an order has been placed. However, if you experience an issue with your order, we urge you to reach out via any of our listed modes of contact and we will do our best to try accommodate your concerns. Please email us with your order number and a brief description of the issue, and our customer service team will be in touch ASAP.
IMPORTANT: If an order is undeliverable due to incorrect shipping information provided at checkout (including name or address errors), we are unable to guarantee reshipment. Any resolution in such cases will be handled at the sole discretion of the site vendor ("óh.Hi"). We strongly urge our customers to check their details before purchasing and make sure that they are correct and deliverable.
We care deeply about your customer satisfaction, so feel free reach out with any questions or concerns before or after your order is placed.
Shipping Policy
Orders are processed within 3–5 business days. Orders placed on weekends or holidays begin processing on the next business day.
Standard shipping typically takes 5–7 business days once dispatched. Expedited shipping options may be available at checkout.
All orders are packaged securely to protect items during transit. Tracking information is provided once your order ships.